Refund & Cancellation Policy
Thi Pay Stubs sells digital documents (pay stubs and tax forms) that are generated and delivered instantly, plus optional monthly Business plans. This page explains when you can get a refund and how to cancel a plan. If anything here is unclear, contact us before you buy.
1. Preview before you pay
Every document can be previewed in full, for free, before checkout. Please check names, addresses, dates, hours, rates and amounts carefully in the preview — what you see is exactly what you download. The first 2 pay stubs per email address are free, so you can try the Service without paying.
2. One-time document purchases
Because a document is delivered immediately after payment and can be downloaded again at any time from My Orders, one-time purchases are generally final.
You are eligible for a full refund if:
- you were charged but could not download your document, and we are unable to fix the problem;
- you were charged more than once for the same order; or
- the document contains an error caused by our Service (for example, a calculation error) rather than by the information you entered, and we are unable to correct it.
Refunds are not provided for:
- mistakes in information you entered that were visible in the preview before payment;
- changing your mind after the document has been delivered; or
- orders cancelled because the Service was used in breach of our Terms of Service, including creating documents that misrepresent income or employment.
If you notice a mistake in your own information right after purchase, contact us anyway — we will always look at what we can do.
3. Business plans (subscriptions)
Business plans renew automatically each month until you cancel. You can cancel at any time, with no cancellation fee:
- from the Business Plans page, under "Already subscribed?", using the email you subscribed with; or
- directly in your PayPal account, under automatic payments.
Cancelling stops all future charges. Your plan stays active until the end of the billing period you have already paid for, and you can keep using its remaining stubs until then. We do not issue partial refunds for the unused part of a billing period, and unused stubs do not carry over to the next month. If you were charged for a renewal after you had already cancelled, contact us and we will refund that charge in full.
4. How to request a refund
Email support@thipaystubs.com or use our contact form within 14 days of the charge. Please include your Order ID (or the email you used at checkout) and a short description of the problem. We reply within 2 business days.
Approved refunds are returned to your original payment method through our payment processor. Once we issue a refund, it usually appears within 5–10 business days, depending on your bank or card issuer.
5. Chargebacks
If something is wrong with your order, please contact us first — most problems can be solved quickly. Opening a chargeback or payment dispute without contacting us may delay the outcome.
6. Changes to this policy
We may update this policy from time to time. The version that applies to your purchase is the one shown on this page at the time you paid.